Does the department of Culture, Media and Sport really have such a limited understanding of the effects of ticket touting?
The idea that ticket touts are providing a 'good service' for fans is insulting to those fans who cannot afford to buy tickets at grossly inflated prices. These fans already have to contend with the excessive charges imposed by competing booking agents, and with an increasing tendency from promoters to charge a flat amount regardless of the quality of seats within a venue.
I'm hoping that it's imbalanced reporting from the NME that suggests that the profits of promoters seem to be the only issue the government is considering here! Promoters already make profit on the batches of tickets the touts buy out - their ability to make extra profit on resold tickets should not be a higher consideration than the ability of fans to obtain tickets legitimately in the first instance.